Terms of Use

1. Agreement to these Terms

These Terms of Use ("Terms") govern your access to and use of phenixops.com and related pages (the "Site"), and purchases you make through the Site. By using the Site or buying something from us, you agree to these Terms.

Phenix Ops LLC ("Phenix Ops," "we," "us," or "our") operates the Site from Chandler, AZ. Principal: Rosie Marshall. Contact: ops@phenixops.com or (480) 256-9545.

If you do not agree, do not use the Site or purchase from us.

2. Eligibility

You must be at least 18 years old and able to form a binding contract. The Site and services are intended for U.S. businesses and business owners. You represent that information you provide is accurate and that you have authority to bind your company if you act for one.

3. Informational only; no licensed advice

Content on the Site is for general business operations information. It is not legal, tax, accounting, engineering, or other licensed professional advice. You are responsible for decisions you make for your company, including compliance with laws that apply to your trade.

4. No consulting relationship from browsing

Visiting the Site, booking a free discovery, or emailing us does not create a consulting, advisory, or fiduciary relationship. A paid consulting engagement begins only when both parties sign a written agreement, or when you complete a paid purchase that expressly includes a defined session or package under these Terms.

5. Third-party marks (including ServiceTitan)

Phenix Ops is an independent operations consulting practice. We are not affiliated with, authorized by, endorsed by, sponsored by, or in partnership with ServiceTitan, Inc., Housecall Pro, Jobber, or any other software vendor named on the Site, unless we say so in writing.

ServiceTitan and other product names, logos, and brands are property of their respective owners. We reference them only to describe systems we work with. That use does not imply endorsement or affiliation.

6. Intellectual property

The Site and its contents, including text, graphics, logos, the Phenix Ops name and lockup, the tagline "More Jobs. Less Chaos.", layouts, frameworks, checklists, templates, recordings, and downloadable materials, are owned by Phenix Ops or its licensors and protected by U.S. and international intellectual property laws.

You may view and use the Site for your own internal business evaluation. You may not copy, scrape, resell, republish, or create derivative works from Site content or Paid Content without our prior written permission, except for limited fair use or as allowed in a purchase license.

7. Purchases and payment

Purchases on the Site are processed through Square. Prices, taxes, and fees shown at checkout are what you authorize. We do not store full card numbers. Square handles payment processing under its own terms.

We may refuse or cancel an order if we suspect fraud, pricing error, or other misuse. If we cancel after a charge, we will refund the affected amount to the original payment method.

8. Paid sessions: cancel and refund

For paid advisory or working sessions purchased through the Site:

• Cancel at least 48 hours before the scheduled start for a full refund.
• Cancel between 24 and 48 hours before the start for a 50% refund.
• Cancellations inside 24 hours, and no-shows, are not refundable.

You may reschedule once at no charge with at least 24 hours notice, subject to availability. Arriving more than 15 minutes late may shorten the session. If we cancel or reschedule, you may choose a new time or a full refund.

Approved refunds go to the original payment method within about 10 business days of approval. Your bank controls when the credit appears.

9. Digital content

Digital downloads, templates, recordings, and similar Paid Content are final once access or a download link is delivered. If a file is corrupted or will not download, email ops@phenixops.com within 14 days of purchase and we will repair, replace, or refund at our discretion, without limiting rights that cannot be waived under law.

Unless a product page says otherwise, Paid Content is licensed for use inside the purchasing company only. You may not post it publicly, resell it, or share it outside that company.

10. On-site / Office Day

For ON-SITE or Office Day work, the client pays travel, lodging, and related expenses unless we agree otherwise in writing. Scope is as described at booking or in a signed agreement. Scheduling, access to people and systems, and a safe work environment are the client's responsibility.

11. Scope of work

What we deliver is what is described at booking, on the product page, or in a signed agreement. Extra work outside that scope requires a new agreement or written change order. Overflow or subcontracted help, if used, remains under our direction unless the signed agreement says otherwise.

12. No guarantee of results

Operations work depends on your people, systems, data quality, and follow-through. We do not guarantee revenue, job count, margins, rankings, software outcomes, or any particular business result. Past examples on the Site are illustrative only.

13. Acceptable use

You agree not to misuse the Site, including by attempting unauthorized access, introducing malware, scraping contact data, harassing staff, or using the Site for unlawful purposes. We may suspend access for violations.

14. Disclaimer of warranties

The Site, all content, and all paid content and services purchased through the Site are provided "AS IS" and "AS AVAILABLE," without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, Phenix Ops disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Site or any content will be accurate, complete, current, or free of harmful components. Some jurisdictions do not allow certain exclusions, so some of these may not apply to you.

15. Limitation of liability

To the fullest extent permitted by law, Phenix Ops and its members, managers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or related to the Site, these Terms, or any purchase, even if advised of the possibility.

Our total liability for any claim arising out of or related to the Site, these Terms, or a purchase will not exceed the greater of (a) the amount you paid to Phenix Ops for the product or service giving rise to the claim in the twelve (12) months before the claim, or (b) one hundred U.S. dollars ($100). Some jurisdictions do not allow certain limits, so some of these may not apply to you.

16. Indemnification

You agree to indemnify, defend, and hold harmless Phenix Ops and its members, managers, employees, contractors, and agents from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the Site or Paid Content, your violation of these Terms, your violation of law, or your violation of a third party's rights.

17. Privacy

Our Privacy Policy is incorporated into these Terms. By using the Site, you also agree to that policy.

18. Governing law and venue

These Terms and any dispute arising out of them, the Site, or a purchase are governed by the laws of the State of Arizona, without regard to conflict of laws rules. Exclusive venue is the state or federal courts in Maricopa County, Arizona. You consent to personal jurisdiction there.

19. Informal resolution

Before filing a lawsuit, you agree to email ops@phenixops.com a brief description of the dispute and to try in good faith to resolve it informally for 30 days. This does not limit either party's right to seek urgent injunctive relief.

20. Changes

We may update these Terms from time to time. The "Effective / last updated" date at the top will change when we do. Continued use of the Site after an update means you accept the revised Terms. For material changes affecting existing purchases, we may also notify you by email if we have it.

21. Contact

Phenix Ops LLC
Chandler, AZ
Email: ops@phenixops.com
Phone: (480) 256-9545

Related: Privacy Policy.